What’s Working for the Workplace

Originally published on February 27, 2023, by Janet Pogue McLaurin AIA, FIIDA, NCIDQ , LEED AP for NAIOP E-Newsletter.

Office workers around the globe scrambled to suddenly work from home in March 2020 at the beginning of the COVID-19 pandemic. As the global pandemic raged from weeks to months to years, we adapted to virtual meetings and new ways of working. It fundamentally changed how we work and our expectations of the office. Over a period of time, Gensler surveyed 2,000 U.S. workers as they were returning to the office to understand the new role of the office, what’s working and not, and what’s missing in the work experience.

The Role of the Office has Shifted

Throughout the pandemic, we conducted 11 workplace research surveys — six alone in the U.S. — to capture how the pandemic has shaped the workplace experience. During this time, the top-ranked reason cited by employees to return to the office was “working in-person with my team/colleagues” — consistent across countries, generations, and industries. In our latest research, “to focus on my work” emerged as the top-ranked reason workers say they are coming into the office. Work activities based in the physical space, such as access to technology, scheduled meetings, and access to specific spaces, materials, and resources, also rise to the top.

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